• Yes, consultations are done by appointment only and are not conducted on walk-ins.

• Please contact us here at Urbanbella at 404.255.5022 and one of our team members will set up your consultation. Setting up a consultation requires a deposit made by credit card payment over the telephone.

• The payment goes on your account with Urbanbella as a credit. It is used as credit towards any items that you purchase during your consultation.

• Consultations are approximately 1 hour.

• Consultations are complimentary with product purchase. There is a $50 booking fee collected at the time you schedule your appointment. If you make a purchase the same day the $50 fee will be credited to your purchase.
  The consultation fee is non-refundable.

• Styling appointments and consultations cannot be cancelled, but can be rescheduled with 24 hours notice. Not providing adequate notice will result in a loss of deposit and appointment time. Please note that deposits are non-refundable.

• You can make an appointment for a consultation with the salon. You will receive all of the services associated with a product consultation; however, your deposit will be credited towards your salon services. The objective of a salon/styling consultation is to give you an idea of how a particular service will work for you, such as color services, special hair and scalp treatments, special occasion styling, and other styling services. Our stylist will actually apply various products to your hair to allow you to understand how the final result will look. At the conclusion of the consultation, you will receive salon services of your choice.
   

• Absolutely, feel free to come to the store and book an appointment. We are open Monday - Saturday from 10 a.m.- 8 p.m.
   

• Customers are always welcome to come to the store and make a purchase at any time during business hours. An appointment is not required to visit our store.

• We recommend getting a consultation only after you have at least 2 to 3 inches of new growth. It is difficult to provide an accurate assessment of your natural hair with the new growth any shorter.

• Consultations are private one-on-one exclusive services and are held in a private area of our store. Because this ensures a relaxed and comfortable atmosphere we ask that you come alone to your consultation. We ask that if you are interested in having a group consultation that you contact us to schedule a Curl Talk and Tea™ Seminar for your party. We are more that happy to schedule one of these events for you.

• Our waiting area is very small we only have space to accommodate clients receiving services. We kindly ask that you come alone to your appointment.

• Yes. We offer full styling services! Please contact us for an appointment at 404.255.5022.
   

• Unless they are receiving service, we ask that you honor our "no children policy"; this will ensure a relaxed and comfortable atmosphere.

• Consultations are a one-on-one exclusive services and are held in a private area of our store. Because of this we only allow persons receiving a consultation in the area. We ask that if you are interested in having a group consultation that you contact us to schedule a Curl Talk and Tea™ Seminar for your party. We are more that happy to schedule one of these events for you.
   

Return Policy: